Chocolate Grove takes great care with your order to ensure it arrives in excellent condition. While we take no responsibility for damaged goods, we do all we can to avoid this. All goods leaving our warehouse will be packed in excellent condition.
We may decide to hold deliveries during particularly hot periods.
Chocolate Grove will charge a delivery fee on all orders based on the order size within Australia.
Express delivery will be extra for all standard orders within Australia.
Hot Weather Pack is available as a shipping option.
Hot weather Pack will include ice block, bubble wrap, insulated bag and/or polystyrene box.
Due to the nature of chocolates, we highly recommend that Hot Weather packs are included during the hotter months (October – April).
Express Post is calculated by the weight and dimensions of your order, and destination, Australia wide. This can be done upon check out.
Orders placed through the website can only be delivered to addresses within Australia. However you may contact us if you have a special request for overseas delivery.
We do offer a pick up service. Just make sure you leave your contact number before you check out. We will contact you once the order is ready for pick up.
VIC, NSW, QLD, SA metro – 1-2 business days
VIC, NSW, QLD, SA rural areas – up to 4 business days
TAS – up to 4 business days
WA, NT – 5-10 business days, depending upon location
Shipping times may be affected by Public Holidays and peak delivery periods.
Refunds will not be given unless an incorrect order has been despatched. Requests for a refund must be notified to Chocolate Grove within 2 days after receiving the delivery.
Once orders are lodged and paid for, cancellations will attract a 10% cancellation cost. If the order has been packed and ready to go, a 25% cancellation cost will apply. Once the order is shipped, no cancellations can be accepted.
